Selected work

Programs we’ve helped make clear.

Reports, toolkits, infographics and program identities for federal health programs, national associations and the organizations that serve patients and families.

  • Credited on cms.gov

  • Repeat work with The Lewin Group since 2019

Projects

Clear on the first read.

CMS Comprehensive Care for Joint Replacement evaluation

Federal subcontract, 2024. Credited by name. Creative direction, design and Section 508 production for two evaluation reports for the CMS Innovation Center. Drivers of Impact (PDF, cms.gov)

More federal work on request

Federal subcontracts since 2011. CMS payment models and ACL evaluations. Details and references are shared on request, only as far as each client allows.

Primary Care Collaborative: Transforming Clinical Practice Initiative

Health association. Identity, video and web. Program identity, video, a website refresh and a communications plan.

American Neurological Association and PFCC Partners

Health associations. Details on request. Communications and design support for a national medical association and a patient- and family-centered care organization.

CMS joint replacement model evaluation, 2024

Cover of Drivers of Impact, a 2024 CMS evaluation report on the Comprehensive Care for Joint Replacement Model.Cover of Drivers of Care Transformation, cumulative findings from the CMS joint replacement model evaluation.
Drivers of Impact and Drivers of Care Transformation Two CMS evaluation reports, 2024, credited by name on cms.gov. Drivers of Impact (PDF, cms.gov) · Drivers of Care Transformation (PDF, cms.gov)
Infographic of a joint replacement episode of care: before surgery, surgery, then post-discharge care and recovery at home.
An episode of care in one picture From the 2024 CMS joint replacement model evaluation.
Map of the United States marking the 34 metropolitan areas in the CJR Model, with 53,000+ procedures and 323 hospitals.
Data made clear The model’s reach at a glance, from Drivers of Impact.
Line icons of three clinicians above the CMS goals for the CJR Model: lower costs, better care coordination, quality and efficiency.
An icon system for the model’s goals From Drivers of Care Transformation.
A page from Drivers of Impact showing how hospitals redesigned care before, during and after joint replacement surgery.
An accessible page A page from Drivers of Impact (CMS, 2024): real headings, a logical reading order and alt text on every figure. Open the report (PDF, cms.gov)

Primary Care Collaborative: Transforming Clinical Practice Initiative

Before: an older Primary Care Collaborative web page with a purple banner and long lists of links.After: the refreshed Transformation Tools page, with a rocket illustration, a tile for each audience and the six metrics.
Refresh: before and after One program’s web pages, brought into a clear, consistent system.
Three pages of the Clinical Practice Transformation Quick Start Guide: a rocket cover, the six metrics and getting started.
A quick start guide For the Primary Care Collaborative’s Transforming Clinical Practice Initiative.

A sample launch kit

Concept work for a sample client program, Partners in Care, built in the client’s own brand so every piece shares one look.

Bento board of six numbered program goals beside a blue title tile: Six goals for a practice built with patients.
Launch graphic The program’s six goals on one board, ready for slides, web and social.
Text version

Six goals for a practice built with patients. A sample program for patient and family engagement in primary care. Care is better when patients, families and clinicians work as one team.

  1. Patient and family voices. Patients and families help shape how the practice runs.
  2. Shared decision-making. Clinicians and patients choose treatments together.
  3. Patient activation. Patients have the knowledge and confidence to manage their health.
  4. Patient portal use. Patients can see their records and reach the care team online.
  5. Health literacy. Every handout, form and conversation is easy to understand.
  6. Medication management. Patients and families get help to take medicines safely.
One-page fact sheet template: headline, sample stats, six goals, three steps to get started and an illustration.
Fact sheet template One page, built as a tagged, accessible PDF your team can reuse.
Text version

Partners in Care: Better care starts with a seat at the table. Partners in Care helps primary care practices bring patients and families into the room where decisions are made. Together, they pick goals, try small changes and share what works.

At a glance (sample data): 40 practices in cohort one; 6 goals to choose from; 12 months, one full cycle.

The six goals:

  1. Patient and family voices. Patients and families help shape how the practice runs.
  2. Shared decision-making. Clinicians and patients choose treatments together.
  3. Patient activation. Patients have the knowledge and confidence to manage their health.
  4. Patient portal use. Patients can see their records and reach the care team online.
  5. Health literacy. Every handout, form and conversation is easy to understand.
  6. Medication management. Patients and families get help to take medicines safely.

How to get started:

  1. Join a kickoff call. Meet the team and see how it works.
  2. Pick two goals. Choose the two that matter most to your patients.
  3. Track progress. Share results each quarter and plan what is next.
Infographic: what patients and clinicians say when engagement works, on either side of an illustration of a patient and clinician talking.
Infographic What engagement sounds like, from both sides of the conversation.
Text version

What patient and family engagement looks like in practice.

The empowered patient says:

  • I feel seen, heard and cared for.
  • I’m asking the right questions.
  • My doctor has my accurate medical information.
  • I have ideas for improvements.
  • It feels good to help improve health care.

The empowered clinician says:

  • Great questions!
  • I’m listening.
  • I have the information I need.
  • We’ve avoided unnecessary procedures and costs.
  • My patients’ input has helped me improve my practice.
  • It feels good to work as a team with my patients.

Two voices, one team: care is better when patients, families and clinicians work together.

Let’s tell your program’s story together.

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